Refund & Return Policy

Effective Date: 28/01/2026
Website: https://www.digimall.tech
Email: support@digimall.tech

1. Overview

Thank you for shopping at Digimall.tech. We specialize in selling digital products such as downloadable files, toolkits, templates, software resources, and other digital content.

Because our products are delivered digitally and are non-tangible, we maintain a strict but fair refund policy.

Please read this policy carefully before making a purchase.

2. No Returns on Digital Products

Due to the nature of digital products:

  • All sales are final.
  • We do not accept returns once the product has been downloaded or accessed.
  • We do not provide refunds for change of mind, incorrect selection, or lack of technical knowledge.

Once a digital product is delivered, it is considered “used” and cannot be returned.

3. Refund Eligibility

Refunds may be granted only under the following circumstances:

✅ Duplicate Payment

If you were charged twice for the same product due to a payment gateway error.

✅ Technical Issue (Non-Delivery)

If:

  • You did not receive the download link, and
  • Our support team is unable to provide access within 3 business days.

✅ Corrupted or Defective File

If the file is corrupted and cannot be opened, and we are unable to provide a working replacement.

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • You changed your mind after purchase.
  • You lack the required software to use the product.
  • You do not understand how to use the product.
  • You purchased the wrong product.
  • You expected additional features not clearly mentioned in the product description.
  • Failure to read product description before purchase.

We strongly encourage customers to review product details carefully before purchasing.

5. Refund Request Process

To request a refund (if eligible):

  1. Email us at support@digimall.tech
  2. Include:
    • Your full name
    • Order number
    • Payment proof
    • Reason for refund request
    • Screenshot (if technical issue)

Refund requests must be submitted within 7 days of purchase.

6. Processing Time

If approved:

  • Refunds will be processed within 7–10 business days
  • Amount will be credited to the original payment method
  • Processing time may vary depending on your bank or payment provider

7. Chargebacks

Before initiating a chargeback, please contact us at support@digimall.tech.

Unauthorized chargebacks may result in:

  • Permanent account suspension
  • Blocking future purchases

We are committed to resolving issues fairly and quickly.

8. Policy Updates

Digimall.tech reserves the right to modify this Refund & Return Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Information

For any refund-related queries:

📧 Email: support@digimall.tech
🌐 Website: https://www.digimall.tech